The Support Heroes
A tiered support team for app developers, recruited and managed for you.
Not publishedLaunched 2020
The largest of the three by its own numbers: 66 people supporting 44 Shopify apps, 24/7. Its agents are spread across timezones, not one office covering shifts. Two tiers, and the split is the main selling point. Tier 1 knows Shopify and handles the queue. Tier 2 takes complex issues and customization requests. Team management, recruitment, training and quality analysis are all included, not sold separately. So what you buy is closer to a managed support department than a group of agents. Named partners include Ablestar, Venntov, Conjured, Freshly Commerce, Orbe, Bloggle, Buunto, Forsberg Plus Two and Code Black Belt.
Watch for. Nothing about the commercial side is published. There is no price, no rate card, no SLA, no response-time commitment and no minimum. So everything about what it costs and what it promises is a conversation. Ownership is not stated either. The site credits eighteen people by first name and names no founder, no parent and no legal entity. For a supplier taking over your merchant relationship, that is the one fact you would want before the first call. The 44 apps and 66 heroes are self-reported and not checkable. The partner list is unusually specific for this category, though, and several of those vendors are well known enough to ask directly.
Entry last checked 13 October 2026. Rate it, review it or report a problem on the directory.
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