The Support Heroes
A tiered support team for app vendors, recruited and managed for you.
Not published
The largest of the three by its own numbers: 66 people supporting 44 Shopify apps, 24/7, with agents spread across timezones rather than one office covering shifts. Two tiers, and the split is the pitch: tier 1 knows Shopify and handles the queue, tier 2 takes complex issues and customisation requests. Team management, recruitment, training and quality analysis are all included rather than sold on, so what you are buying is closer to a managed support department than a pool of agents. Named partners include Ablestar, Venntov, Conjured, Freshly Commerce, Orbe, Bloggle, Buunto, Forsberg Plus Two and Code Black Belt.
Watch for. Nothing about the commercial side is published: no price, no rate card, no SLA, no response-time commitment, and no minimum, so everything about what it costs and what it promises is a conversation. Ownership is not stated either. The site credits eighteen people by first name and names no founder, no parent and no legal entity, which for a supplier taking over your merchant relationship is the one fact you would want before the first call. The 44 apps and 66 heroes are self-reported and not checkable, though the partner list is unusually specific for this category and several of those vendors are well known enough to ask directly.
Entry last checked 21 September 2026. Rate it, review it or report a problem on the directory.
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