Support & CX
Outsourced merchant support teams: your inbox and your helpdesk, somebody else's staff, answering under your name.
3 listed here.
Visit siteSupport & CX
Outsourced support, review work and merchant referrals for Shopify app developers.
Watch for. Merchant acquisition means joining its partner network, and the apps it recommends to merchants are the ones whose support it runs. It says no merchant is recommended an app because it pays. Both review services act on your own App Store listing, no price is published, and every figure is its own.
Not published
Visit siteSupport & CX
White-label support for Shopify apps, with a published price for each tier.
Watch for. The logo wall is headed "Trusted by Shopify apps used by thousands of merchants". At least four of the six apps on it are EFOLI's own. MultiVariants, OrderRules, DiscountRay and QuotWay are all published by EFOLI, LLC on the App Store, and PushBundle is EFOLI's too. Read it as a portfolio, not as six independent references, and ask for a client you can call. The tiers are also metered on conversations, not hours. So a support load that spikes is the case their pricing handles worst. Where the team is based is not stated anywhere. Review request and response management is bundled from Professional up, which is a different product from support, billed on the same invoice.
$299 / $1,499 / $2,999 per month, then customby EFOLI, LLC
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Support & CX
A tiered support team for app developers, recruited and managed for you.
Watch for. Nothing about the commercial side is published. There is no price, no rate card, no SLA, no response-time commitment and no minimum. So everything about what it costs and what it promises is a conversation. Ownership is not stated either. The site credits eighteen people by first name and names no founder, no parent and no legal entity. For a supplier taking over your merchant relationship, that is the one fact you would want before the first call. The 44 apps and 66 heroes are self-reported and not checkable. The partner list is unusually specific for this category, though, and several of those vendors are well known enough to ask directly.
Alternatives to The Support Heroes
Not published
Related categories
- Analytics & billingalso in the directory
MRR, churn and subscriptions for app businesses. The market Mantle's shutdown opened.
- App Store ASOalso in the directory
Keyword rankings, listing audits and competitor monitoring inside the Shopify App Store.
- App Store dataalso in the directory
The App Store turned into a queryable dataset rather than a dashboard.
- Ecosystem suitesalso in the directory
Vendors covering several categories under one roof.