# Support & CX tools for Shopify app developers

Source: watchfor.tools, an independent directory for people who build Shopify apps. No paid placement, no affiliate links. Not affiliated with Shopify.
Canonical: https://watchfor.tools/categories/support

Outsourced merchant support teams: your inbox and your helpdesk, somebody else's staff, answering under your name.

3 listed here.

## Tools

### Apricot CX

Page: https://watchfor.tools/tools/apricotcx
Summary: Outsourced support, review work and merchant referrals for Shopify app developers.
Price: Not published
Watch for: Merchant acquisition means joining its partner network, and the apps it recommends to merchants are the ones whose support it runs. It says no merchant is recommended an app because it pays. Both review services act on your own App Store listing, no price is published, and every figure is its own.

### KivoSupport

Page: https://watchfor.tools/tools/kivosupport
Summary: White-label support for Shopify apps, with a published price for each tier.
Price: $299 / $1,499 / $2,999 per month, then custom
Watch for: The logo wall is headed "Trusted by Shopify apps used by thousands of merchants". At least four of the six apps on it are EFOLI's own. MultiVariants, OrderRules, DiscountRay and QuotWay are all published by EFOLI, LLC on the App Store, and PushBundle is EFOLI's too. Read it as a portfolio, not as six independent references, and ask for a client you can call. The tiers are also metered on conversations, not hours. So a support load that spikes is the case their pricing handles worst. Where the team is based is not stated anywhere. Review request and response management is bundled from Professional up, which is a different product from support, billed on the same invoice.

### The Support Heroes

Page: https://watchfor.tools/tools/supportheroes
Summary: A tiered support team for app developers, recruited and managed for you.
Price: Not published
Watch for: Nothing about the commercial side is published. There is no price, no rate card, no SLA, no response-time commitment and no minimum. So everything about what it costs and what it promises is a conversation. Ownership is not stated either. The site credits eighteen people by first name and names no founder, no parent and no legal entity. For a supplier taking over your merchant relationship, that is the one fact you would want before the first call. The 44 apps and 66 heroes are self-reported and not checkable. The partner list is unusually specific for this category, though, and several of those vendors are well known enough to ask directly.

## Related categories

- Analytics & billing (also in the directory): https://watchfor.tools/categories/biz
- App Store ASO (also in the directory): https://watchfor.tools/categories/aso
- App Store data (also in the directory): https://watchfor.tools/categories/data
- Ecosystem suites (also in the directory): https://watchfor.tools/categories/suite