KivoSupport
White-label support for Shopify apps, with the tiers actually priced.
$299 / $1,499 / $2,999 per month, then customby EFOLI, LLC
The only one of these three with a rate card. Starter at $299 is email only, shared agents, up to 75 tickets a month, 4 hours a day across 5 days and a 24-hour response SLA. Growth at $1,499 adds live chat to 150 conversations, feedback analysis, bug and feature-request reporting and basic HTML and CSS work over 8 hours a day. Professional at $2,999 is a dedicated agent capped at three clients, 24/7 cover, 300 conversations, dedicated QA and agent coaching, Liquid customisation and review request and response management. Enterprise is custom: a dedicated team and lead, 1,000+ conversations, helpdesk setup, Slack and SLAs down to 4 hours. No setup fee, no free trial, cancel any time, and a free consultation to scope it.
Watch for. The logo wall is headed "Trusted by Shopify apps used by thousands of merchants", and at least four of the six apps on it are EFOLI's own: MultiVariants, OrderRules, DiscountRay and QuotWay are all published by EFOLI, LLC on the App Store, and PushBundle is EFOLI's too. Read it as a portfolio rather than as six independent references, and ask for a client you can actually call. The tiers are also metered on conversations rather than on hours, so a support load that spikes is the case their pricing handles worst, and where the team sits is not stated anywhere. Note too that review request and response management is bundled from Professional up, which is a different product from support wearing the same invoice.
Entry last checked 21 September 2026. Rate it, review it or report a problem on the directory.
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