KivoSupport

Support & CX

White-label support for Shopify apps, with a published price for each tier.

$299 / $1,499 / $2,999 per month, then customby EFOLI, LLC

The only one of these three with a rate card. Starter at $299 is email only, with shared agents and up to 75 tickets a month. It covers 4 hours a day across 5 days, with a 24-hour response SLA. Growth at $1,499 adds live chat to 150 conversations, feedback analysis, and bug and feature-request reporting. It also adds basic HTML and CSS work over 8 hours a day. Professional at $2,999 is a dedicated agent capped at three clients, 24/7 cover and 300 conversations. It adds dedicated QA and agent coaching, Liquid customization, and review request and response management. Enterprise is custom: a dedicated team and lead, 1,000+ conversations, helpdesk setup, Slack and SLAs down to 4 hours. No setup fee, no free trial, cancel any time, and a free consultation to scope it.

Watch for. The logo wall is headed "Trusted by Shopify apps used by thousands of merchants". At least four of the six apps on it are EFOLI's own. MultiVariants, OrderRules, DiscountRay and QuotWay are all published by EFOLI, LLC on the App Store, and PushBundle is EFOLI's too. Read it as a portfolio, not as six independent references, and ask for a client you can call. The tiers are also metered on conversations, not hours. So a support load that spikes is the case their pricing handles worst. Where the team is based is not stated anywhere. Review request and response management is bundled from Professional up, which is a different product from support, billed on the same invoice.

Entry last checked 6 November 2026. Rate it, review it or report a problem on the directory.

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