KivoSupport vs The Support Heroes
Compared because they are in the same category. Values come from details confirmed on each vendor's own site. Unknown means the site does not say.
| KivoSupport | The Support Heroes | |
|---|---|---|
| Category | Support & CX | Support & CX |
| What it is | White-label support for Shopify apps, with a published price for each tier. | A tiered support team for app developers, recruited and managed for you. |
| Price | $299 / $1,499 / $2,999 per month, then custom | Not published |
| Pricing tiers | Not confirmed yet | Not confirmed yet |
| Free plan | Not confirmed yet | Not confirmed yet |
| Trial | Not confirmed yet | Not confirmed yet |
| Hours | Not confirmed yet | Not confirmed yet |
| Works in your helpdesk | Not confirmed yet | Not confirmed yet |
| Review recovery | Not confirmed yet | Not confirmed yet |
| Answers under your name | Not confirmed yet | Not confirmed yet |
| Integrations | Not confirmed yet | Not confirmed yet |
| Ownership | by EFOLI, LLC | Independent, as far as its site says |
| Status | Active | Active |
| Launched | Unknown | 2020 |
The caveats
KivoSupport. The logo wall is headed "Trusted by Shopify apps used by thousands of merchants". At least four of the six apps on it are EFOLI's own. MultiVariants, OrderRules, DiscountRay and QuotWay are all published by EFOLI, LLC on the App Store, and PushBundle is EFOLI's too. Read it as a portfolio, not as six independent references, and ask for a client you can call. The tiers are also metered on conversations, not hours. So a support load that spikes is the case their pricing handles worst. Where the team is based is not stated anywhere. Review request and response management is bundled from Professional up, which is a different product from support, billed on the same invoice.
The Support Heroes. Nothing about the commercial side is published. There is no price, no rate card, no SLA, no response-time commitment and no minimum. So everything about what it costs and what it promises is a conversation. Ownership is not stated either. The site credits eighteen people by first name and names no founder, no parent and no legal entity. For a supplier taking over your merchant relationship, that is the one fact you would want before the first call. The 44 apps and 66 heroes are self-reported and not checkable. The partner list is unusually specific for this category, though, and several of those vendors are well known enough to ask directly.
How The Support Heroes differs from KivoSupport
Details for one of these are not confirmed yet, so no difference from KivoSupport is stated.
How KivoSupport differs from The Support Heroes
Details for one of these are not confirmed yet, so no difference from The Support Heroes is stated.
Alternatives to KivoSupport · Alternatives to The Support Heroes
To compare up to four tools at once, pick them with Compare in the directory. Sites: kivosupport.com, thesupportheroes.com.