Apricot CX vs KivoSupport
Compared because they are in the same category. Values come from details confirmed on each vendor's own site. Unknown means the site does not say.
| Apricot CX | KivoSupport | |
|---|---|---|
| Category | Support & CX | Support & CX |
| What it is | Outsourced support, review work and merchant referrals for Shopify app developers. | White-label support for Shopify apps, with a published price for each tier. |
| Price | Not published | $299 / $1,499 / $2,999 per month, then custom |
| Pricing tiers | Not published | Not confirmed yet |
| Free plan | No | Not confirmed yet |
| Trial | Unknown | Not confirmed yet |
| Hours | 24/7 | Not confirmed yet |
| Works in your helpdesk | Yes | Not confirmed yet |
| Review recovery | Yes | Not confirmed yet |
| Answers under your name | Yes | Not confirmed yet |
| Integrations | None stated | Not confirmed yet |
| Ownership | Independent, as far as its site says | by EFOLI, LLC |
| Status | Active | Active |
| Launched | Unknown | Unknown |
The caveats
Apricot CX. Merchant acquisition means joining its partner network, and the apps it recommends to merchants are the ones whose support it runs. It says no merchant is recommended an app because it pays. Both review services act on your own App Store listing, no price is published, and every figure is its own.
KivoSupport. The logo wall is headed "Trusted by Shopify apps used by thousands of merchants". At least four of the six apps on it are EFOLI's own. MultiVariants, OrderRules, DiscountRay and QuotWay are all published by EFOLI, LLC on the App Store, and PushBundle is EFOLI's too. Read it as a portfolio, not as six independent references, and ask for a client you can call. The tiers are also metered on conversations, not hours. So a support load that spikes is the case their pricing handles worst. Where the team is based is not stated anywhere. Review request and response management is bundled from Professional up, which is a different product from support, billed on the same invoice.
How KivoSupport differs from Apricot CX
Details for one of these are not confirmed yet, so no difference from Apricot CX is stated.
How Apricot CX differs from KivoSupport
Details for one of these are not confirmed yet, so no difference from KivoSupport is stated.
Alternatives to Apricot CX · Alternatives to KivoSupport
To compare up to four tools at once, pick them with Compare in the directory. Sites: acxt.am, kivosupport.com.