Apricot CX
Outsourced merchant support for app vendors, with review recovery attached.
Not published
Fifteen people in Yerevan, Armenia: ten support agents, three technical-support specialists and two QC agents, covering a merchant queue around the clock. Three services: support operations on email and live chat with technical escalation, positive review operations against a stated 13% monthly review-conversion KPI, and negative review recovery by direct outreach on low-star reviews. Its own figures are up to 1,000 chats a week, around 3,000 positive reviews on one app it supports and 100+ negative reviews recovered. Enquiry is by email or phone, with no self-serve signup.
Watch for. No price is published anywhere on the site and no founding date either, and every figure above is the company's own with nothing checkable from outside. Worth separating the two products before buying either: a service carrying a monthly review-conversion KPI is a different thing from support, and the reviews it moves are the ones on your own App Store listing.
Entry last checked 21 September 2026. Rate it, review it or report a problem on the directory.
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