Apricot CX vs The Support Heroes
Compared because they are in the same category. Values come from details confirmed on each vendor's own site. Unknown means the site does not say.
| Apricot CX | The Support Heroes | |
|---|---|---|
| Category | Support & CX | Support & CX |
| What it is | Outsourced support, review work and merchant referrals for Shopify app developers. | A tiered support team for app developers, recruited and managed for you. |
| Price | Not published | Not published |
| Pricing tiers | Not published | Not confirmed yet |
| Free plan | No | Not confirmed yet |
| Trial | Unknown | Not confirmed yet |
| Hours | 24/7 | Not confirmed yet |
| Works in your helpdesk | Yes | Not confirmed yet |
| Review recovery | Yes | Not confirmed yet |
| Answers under your name | Yes | Not confirmed yet |
| Integrations | None stated | Not confirmed yet |
| Ownership | Independent, as far as its site says | Independent, as far as its site says |
| Status | Active | Active |
| Launched | Unknown | 2020 |
The caveats
Apricot CX. Merchant acquisition means joining its partner network, and the apps it recommends to merchants are the ones whose support it runs. It says no merchant is recommended an app because it pays. Both review services act on your own App Store listing, no price is published, and every figure is its own.
The Support Heroes. Nothing about the commercial side is published. There is no price, no rate card, no SLA, no response-time commitment and no minimum. So everything about what it costs and what it promises is a conversation. Ownership is not stated either. The site credits eighteen people by first name and names no founder, no parent and no legal entity. For a supplier taking over your merchant relationship, that is the one fact you would want before the first call. The 44 apps and 66 heroes are self-reported and not checkable. The partner list is unusually specific for this category, though, and several of those vendors are well known enough to ask directly.
How The Support Heroes differs from Apricot CX
Details for one of these are not confirmed yet, so no difference from Apricot CX is stated.
How Apricot CX differs from The Support Heroes
Details for one of these are not confirmed yet, so no difference from The Support Heroes is stated.
Alternatives to Apricot CX · Alternatives to The Support Heroes
To compare up to four tools at once, pick them with Compare in the directory. Sites: acxt.am, thesupportheroes.com.