# The Support Heroes

Source: watchfor.tools, an independent directory for people who build Shopify apps. No paid placement, no affiliate links. Not affiliated with Shopify.
Canonical: https://watchfor.tools/tools/supportheroes

Category: Support & CX (https://watchfor.tools/categories/support)
Summary: A tiered support team for app developers, recruited and managed for you.
Price: Not published
Launched: 2020
Website: https://thesupportheroes.com
Entry last checked: 13 October 2026

## Description

The largest of the three by its own numbers: 66 people supporting 44 Shopify apps, 24/7. Its agents are spread across timezones, not one office covering shifts. Two tiers, and the split is the main selling point. Tier 1 knows Shopify and handles the queue. Tier 2 takes complex issues and customization requests. Team management, recruitment, training and quality analysis are all included, not sold separately. So what you buy is closer to a managed support department than a group of agents. Named partners include Ablestar, Venntov, Conjured, Freshly Commerce, Orbe, Bloggle, Buunto, Forsberg Plus Two and Code Black Belt.

## Watch for

Nothing about the commercial side is published. There is no price, no rate card, no SLA, no response-time commitment and no minimum. So everything about what it costs and what it promises is a conversation. Ownership is not stated either. The site credits eighteen people by first name and names no founder, no parent and no legal entity. For a supplier taking over your merchant relationship, that is the one fact you would want before the first call. The 44 apps and 66 heroes are self-reported and not checkable. The partner list is unusually specific for this category, though, and several of those vendors are well known enough to ask directly.

## Profiles

- LinkedIn: https://www.linkedin.com/company/the-support-heroes/
- X: https://twitter.com/TSupportHeroes

## Compare

- All alternatives to The Support Heroes: https://watchfor.tools/alternatives/supportheroes
- The Support Heroes against Apricot CX: https://watchfor.tools/compare/apricotcx-vs-supportheroes
- The Support Heroes against KivoSupport: https://watchfor.tools/compare/kivosupport-vs-supportheroes

## Related tools

- Apricot CX (Support & CX): Outsourced support, review work and merchant referrals for Shopify app developers. https://watchfor.tools/tools/apricotcx
- KivoSupport (Support & CX): White-label support for Shopify apps, with a published price for each tier. https://watchfor.tools/tools/kivosupport